Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a California casino site treated you? This page covers the ways to reach CA Online Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. Send us as much detail as you can — which page or casino you're asking about, what device and browser you're using if it's a technical issue, and what outcome you're hoping for. We read every message and typically reply within 48 hours, though it can take a little longer during busy periods.
We're a small independent research team, not a customer support desk for any casino brand. If your query is about a specific deposit, withdrawal, bonus dispute or account issue, you'll get a faster answer by contacting that casino's own support team directly through live chat or email — details are usually in their account or help section.
What we can help with
- Corrections or updates to information in our reviews — bonus terms, licensing details, or banking options that have changed
- Feedback on your experience with a casino we cover, positive or negative, which helps us keep rankings accurate
- General questions about how we compare and rate California online casino sites
- Suggestions for topics or sites you'd like us to look at
- Reports of broken links, outdated offers, or anything else that looks wrong on the site
What we can't help with
- Processing deposits, withdrawals, or resolving account disputes — these must go through the casino directly
- Legal or tax advice about online gambling in California — for anything specific to your situation, consult a licensed attorney or tax professional
- Guaranteeing outcomes, bonus eligibility, or approval of any offer listed on our site — terms are set by the operators, not by us, and can change without notice
Read more before you write in
A lot of common questions are already answered elsewhere on the site. If you're wondering how we build our rankings and what we look at when reviewing an operator, check our About Us page. Anything relating to bonus terms, our site policies, or how content here should and shouldn't be used is covered in our Terms and Conditions. If you'd rather browse casinos not covered by the UK's self-exclusion scheme, that's a separate topic addressed on our Non GamStop casinos page, which won't be relevant to most California readers but may help if you're researching internationally.
If gambling isn't fun anymore
If you or someone you know is struggling to control their gambling, please reach out for support before contacting us about anything else. Our Responsible Gambling page lists tools like deposit limits and self-exclusion that many licensed operators offer. You can also call the National Problem Gambling Helpline at 1-800-GAMBLER, available in California, or look into the state's own program through CalGETS. These services are free, confidential, and staffed by people trained to help — using them is not a sign of failure, and reaching out is worth doing sooner rather than later.
Before you get in touch
A quick checklist that saves back-and-forth:
- Note the exact page URL or casino name your question relates to
- Include screenshots if you're reporting a technical or display issue
- Mention whether you've already contacted the casino directly, if it's account-related
- Keep your message specific — the more detail, the faster we can respond
CA Online Casinos is intended for readers aged 21 and older who are researching real-money online casino options available in California. Nothing on this site should be read as a guarantee of winnings, a financial strategy, or advice to gamble beyond what you can comfortably afford to lose.